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Questions and answers
Account and sign-in
How do I sign in?
Use your Google account, your Apple account or your email address. With email, we send you a one-time code that is valid for 10 minutes, so there is no password to remember.
I did not get my sign-in code.
Check your spam folder and make sure the email address is correct. Wait a minute, then request a new code. Only the newest code works.
How do I change my name, photo or bio?
Open your Profile and tap Edit profile. Your dating profile has its own photos and details, which you edit in the dating section.
Chats
Can I delete a message I sent?
Yes. Select the message in the chat and choose Delete for everyone. It is removed from both phones.
What is a view-once photo?
A photo that the other person can open only once. After that, the chat shows it as viewed. Please remember that anyone can take a screenshot or a photo of their screen.
Why do I not get notifications?
Check that notifications for DelDel are allowed in your phone's settings, and that battery saving does not stop the app.
A message says "Please update DelDel to see this message".
Someone sent you something that needs a newer version of DelDel. Update the app from Google Play or the App Store to see new messages like this.
Dating
How do I create, hide or delete my dating profile?
Open the Dating tab to create your dating profile. To hide it, open Privacy Settings from the menu on your profile and turn off Show me on Dating Stack. To delete it, tap Delete Dating Profile in the same place.
How many swipes do I get?
Everyone gets 10 free swipes every day. You can get more swipes with coins.
What is a boost?
A boost shows your dating profile to more people for 1, 7 or 30 days. You can buy a boost with coins.
Who can see my location?
Other people never see your exact position. They see only your city, your country and the distance, and only if your settings allow it.
Coins and purchases
What can I do with coins?
Coins are optional. Use them for extra swipes, profile boosts and song lyrics. Chatting is always free.
My coins did not arrive.
Wait a few minutes and restart the app. If the coins are still missing, write to deldel.app@gmail.com with your order number from Google Play or the App Store.
How do I get a refund?
Purchases in the app are handled by the app store. Request a refund through Google Play or Apple.
Music
Why do some lyrics cost coins?
Listening is free. For some songs, the lyrics are unlocked with coins.
A translation looks wrong.
Translations and explanations of lyrics are created automatically and can contain mistakes. They are meant to help you learn, not to be perfect.
Privacy and your data
How do I get a copy of my data?
Write to deldel.app@gmail.com from the email address of your account. We reply within one month.
How do I delete my account?
Open your Profile, tap the menu, choose Privacy Settings and tap Delete Account. See Delete your account for all options.
Report a person or a problem
If someone makes you feel unsafe, report them in the app: open their profile, tap the report button, choose a reason and add details if you like. You can also block them. Our team reviews every report and aims to act within 24 hours.
To report a child safety concern, see our Child Safety Standards. If someone is in immediate danger, call your local emergency number (112 in Europe).
Safety tips
- Take your time. Get to know people in the app before you share your phone number, address or social media.
- Never send money. Do not send money, gift cards or bank details to someone you met online, whatever the story.
- Meet in public. For a first date, meet in a busy public place, tell a friend where you are going, and arrange your own way there and back.
- Trust your feelings. If something feels wrong, leave, block the person and report them.
- Protect your photos. Only share photos you are comfortable with, even view-once photos: the other person could take a screenshot.